Why Hearing Aid Practitioners Must Have A Disaster Recovery and Backup Plan

Blog / February 20, 2020

If you suddenly lost access to your patient databases, do you have a plan for dealing with the problem?  

Or what if your patient records were locked down by ransomware thieves?  Would you have any response?

The solution to these problems is to have a disaster recovery and backup plan – but not everyone has one in place.  This is particularly problematic when it comes to hearing aid practitioners and other healthcare providers, as they are simultaneously at high risk of a data attack, while also being under more data-handling regulations than most businesses.  If your hearing aid centre lacks a data disaster recovery plan, you could truly be risking your entire operation.

What Is A Disaster Recovery and Backup Plan?

Simply put, disaster recovery means having backups – usually multiple backups – of your data available at all times.  These are stored via cloud services (we prefer Datto) and are kept accessible 24/7 so that your records can be restored within minutes, at any time, if they become damaged or are attacked by hackers.

It’s vital that these backups be kept off-site.  Backing up your records locally is fine, but anything attached to your own network is vulnerable.  An attack on one of your computers would be an attack on the entire network.  Moving the records off-site, while maintaining strong and robust lines of communication to restore those records, is the best way to keep you safe.

Who Needs Disaster Recovery and Backup Planning?

Frankly, everyone with a business presence.  Cyber-criminals are becoming bolder every year.  However, it’s particularly vital for hearing aid centre and other healthcare providers, because of how valuable their patient records are.  Data thieves want to steal that protected information to sell or extort, and ransomware attackers tend to focus on healthcare providers because of how important data is to those providers.

These problems are endemic within the industry.  Estimates are that 1 in 4 patients across North America have been victimized by data breaches.

Plus, there are regulations to consider.  PIPEDA has strict standards when it comes to data handling.  If your data is lost, stolen, or becomes unavailable and you weren’t following legal IT guidelines, your operation could be held responsible for the breach.

CyberTech 360 Can Help

CyberTech 360 can keep your hearing aid clinic safe.  We have over twenty years’ experience providing superior IT consulting, security, and data backup/recovery services to healthcare providers across Alberta.  Contact us today to discuss your options.